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Shipping & Returns

Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us  or call us at 979-270-1344 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping charges in the Continental US:

(for US Delivery NOT including Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands)

Up to $19.99 = $7.00
$20.00 - $49.99 = $8.00
$50.00 - $74.99 = $10.00
$75.00 - $99.99 = $12.00
$100.00 - $124.99 = $14.00
$125.00 - $149.99 = $16.00
$150.00 - $249.99 = $18.00
$250.00 - $349.99 = $20.00
$350.00 - $499.99 = $25.00
$500.00 - $749.99 = $35.00
$750.00 - $999.99 = $50.00
$1000.00 - $1249.99 = $75.00
$1250.00 - $1499.99 = $90.00
$1500.00 - $1749.99 = $100.00
$1750.00 - $1999.99 = $125.00

EXPRESS MAIL is an additional $10.00.

Several oversized items have additional handling fees as well. These additional charges are noted on that item's webpage

Shipping Charges for Non-Continental US:

(for Delivery to Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands)

Up to $19.99 = $12.00
$20.00 - $49.99 = $14.00
$50.00 - $74.99 = $18.00
$75.00 - $99.99 = $22.00
$100.00 - $124.99 = $25.00
$125.00 - $149.99 = $28.00
$150.00 - $249.99 = $32.00
$250.00 - $349.99 = $34.00
$350.00 and up = $37.00

EXPRESS MAIL is an additional $15.00

Oversized boxes (typically with bedding and large toys) may require additional postage. You will be contacted if additional charges are necessary.

International Shipping

Shipping and handling charges as based on the package size, weight and destination country. The size and weight of the package cannot be determined until the order is boxed and weighed after processing. During checkout, the amount of S&H charged for your order is based on the dollar amount of the order and the destination country. We ship via USPS Priority Mail International (transit time is 6-10 business days). You will be notified via email prior to shipping if your calculated S&H charges will not cover this shipping method. The email will notify you of your available shipping options, including the additional costs and estimated transit times. The order will be held pending your reply.

EXPRESS SHIPPING is NOT option for any international orders.

You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges. Small in the Saddle is not responsible for any customs or duties your shipment will incur.

APO/FPO Addresses: Shipping via USPS Airmail (4-5 days to country, plus any applicable customs clearance time) - USPS Priority Mail rates will apply; orders may be sent via telephone or fax. Depending on APO location, shipping costs will be determined the same as International Shipments - see above.

 

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